SRP隐私政策和免责声明

This site is owned and operated by SRP. Please direct any questions or comments you have concerning the site or this policy towebmaster@srpnet.com; or call(602) 236-8888(602) 236-8888在凤凰区或(800) 236-4777(800) 236-4777别处。SRP的邮寄地址是：

SRP客户信件
CUN363
P.O. Box 52025
Phoenix, AZ 85072-2025

Physical address:
1500 N. Mill Ave.
Tempe, AZ 85288

Protection of your privacy

As described below, SRP does not collect personal information from visitors to its website, except for information you intentionally provide that is necessary to do business with SRP through the website. SRP takes steps to secure from misappropriation the information that you do provide, and carefully controls data gathering so that information collected to assist in improving customer experience on the website is not identified with individual users.

Information protection

SRPstrives to use industry-standard practices to protect personal information from loss, misuse, alteration and destruction. These practices include a combination of technical, operational and managerial controls. Security mechanisms in place include, but are not limited to, firewalls, network monitoring and encryption to protect certain sensitive transmissions of information.

SRPalso uses measures to enhance the security of its assets, such as analyzing account activity for fraudulent or otherwise suspicious behavior. SRP does not provide credit or customer asset monitoring services.

没有一个安全系统是防故障的，SRP不能保证信息永远不会被未经授权的人获取。客户、业务伙伴和员工应保护帐号、社会安全号码、电子邮件地址和密码等信息的机密性。此外，客户、商业伙伴和员工应该意识到“网络钓鱼”企图窃取个人信息。SRPwill not at any time initiate a request for your account password, Social Security number or bank information via email.

Information we collect

SRPonly collects the necessary information it requires to conduct business. The information collected will depend on the business relationship with SRP. Examples of information collected include:

• 姓名

• 邮寄或服务地址

• Social Security number or Tax ID

• Usage data gathered from the meter

• 支付信息

• 电话号码

• 电子邮件地址

At any time, you may opt out of providing such information. However, by doing so, we may not be able to provide you the services or options which you have requested. Unless you have cookies “turned off” on your computer, when you visit srpnet.com, your computer creates a cookie that is stored in its temporary memory. These cookies are not retained after you close your browser andthis information does not identify you personally. Our servers are able to collect data from temporary cookies that tell us certain information about your visit during that session. Examples of information collected include:

• the date and time you access our site;

• 您访问的页面；

• the type of browser and operating system used to access our site;

• the address of the referring website, if you arrived at SRP's site from another website; and

• Internet域（.com，.edu，.gov等）和IP地址访问我们的网站（IP地址是当您在Internet上时自动分配给计算机的数字）。

This information is collected so we can compile and analyze usage data to help us make srpnet.com more useful to visitors. Because we do not collect personally identifiable information (PII) about your online activities over time, “do not track” signals transmitted from web browsers do not apply to the site, and we do not alter any of our data collection and use practices upon receipt of such a signal.

我们还在某些在线表格上使用cookie，例如“My Account”住宅电力客户的页面。为了方便起见，这些cookie允许将这些表单字段中的信息保留在计算机上，以便该字段保持填充，从而使您不必在下次返回这些页面时重新输入信息。

How does SRP use information?

SRP使用收集的信息来管理帐户并增强客户服务。示例包括：

• 满足客户对产品和服务的要求

• Generate billing statements

• Offer programs and services that may help lower energy usage

• 支持并改善我们的服务和运营

• Provide safe and reliable services

• Research

• Marketing

SRP会共享信息吗？

SRP可以向其承包商和供应商提供某些客户信息，以进行计费，汇款，研究，客户服务，市场营销和相关SRP目的。

SRPpersonnel are prohibited from all other uses of customers’ information.SRP不会向第三方出售或向个人客户，员工或供应商提供以获取商业利益。

SRPwill never ask for your account password, Social Security number or bank information by mail.

In accordance with state law, SRP will not release Customer-specific information to third parties unless any of the following apply:

• The information is reasonably required for legitimate account collection activities or credit analysis activities, or when such information aids in providing safe and reliable service to the Customer.

• The Customer specifically authorizes in advance the release of such information in writing.

• By court order or otherwise legally required.

Email and digital newsletters

Messages sent via electronic mail (email) to email addresses listed on this site should not be considered a secure means to send personal information. Information transmitted to SRP via email is not secure and will not be treated as confidential.

您给我们的电子邮件地址存储在安全数据库中，不会出售给SRP以外的任何实体。但是，SRP可以将其用于促销或研究目的。SRP发送的任何此类沟通将提供选择退出的机会。

SRPmay use feedback or input provided by visitors to this site for any purpose without compensating the contributor.

Disclaimer

SRP不保证针对通过本网站提供的信息和材料的特定目的的准确性，完整性，及时性，非侵权性，适用性或适合性。

在适用法律允许的最大范围内，在任何情况下，SRP均不对任何特殊，间接，偶然或结果损害均承担任何责任，无论是由（i）使用或无法使用或无法使用数据，文档或信息而产生的。在本网站或链接到本网站的其他网站上提供可用，或（ii）内容错误，遗漏或侵权材料，包括毫无限制的利润，损失商誉，工作停止，计算机故障或故障的损失或任何其他所有其他方法即使告知SRP的可能性以及索赔所依据的法律或公平理论（合同，侵权或其他），损害或损失也是如此。

SRPmay make improvements and/or changes to any product(s) or service(s) described in this site at any time. SRP does not guarantee that any product or service described in this site will be continuously available. The information on this site is periodically updated.

在本网站上发布的文档和相关图形可能包括印刷错误或技术不准确。

Revocation of access authorization

SRPreserves the right to revoke any or all access and use authorizations granted to site visitors.